The Retail Banking and Payments practice provides clients with ongoing insights focused on the business, technology, and regulatory challenges impacting consumer banking services and retail payments of all kinds. The practice serves a wide range of market participants, including global universal banks, community banks, credit unions, alternative financial services providers, card processors and network providers, merchants, technology vendors, and professional services firms.
The most profitable banks of the next decade will master both superior lending operations and scaled wealth management, advisory, and fee-based services.
Reputation and community presence are no longer enough to retain customers. Banks that answer the hardest questions about structure, fraud response, digital strategy, and segment focus are positioned to survive the next decade.
Customers mix and match financial providers in a DIY approach. Post-channel banking unifies these fragmented relationships into one seamless experience.
