Report

Survey of U.S. Consumer Lenders: Next Steps

日本語
Consumer preferences are changing, and different demographics have different needs.
Get Summary Report
/

May 18, 2023 – The U.S. lending market is experiencing a period of rapid evolution driven by internal and external forces. The hordes may not be at the gates, but fintechs and challenger banks are acquiring customers through a superior customer experience. U.S. lenders must respond in ways that provide customers with new and better experiences.

This report provides insight into what lending executives believe is most important to address and how they plan to do it. It contains data from a Q3 2022 Aite-Novarica Group survey of 26 consumer lending executives.

Clients of Aite-Novarica Group’s Retail Banking & Payments service can download this report and the corresponding charts.

This report mentions Kabbage, Lending Club, SoFi, and Upstart.

About the Author

Stewart Watterson

Stewart Watterson

Stewart Watterson is a Strategic Advisor in the Retail Banking & Payments practice at Datos Insights. He brings a broad range of experience from 30 years of consumer banking with Chase, NationalCity, and PNC, serving as SVP, Mobile Wallet & Emerging Payments. His focus includes consumer lending within all asset classes, small-and-midsize-business unsecured lending, digital banking, credit card, card and...

Read More

Related Content

U.S. Lenders Are Maintaining A Competitive Position: Partnerships Are the Key

Consumer preferences are increasingly focused on convenience, simplicity, and ease.

Consumers’ Lending Preferences: And Financial Institutions’ Plans to Satisfy Them

Consumers are clearly articulating that ease and convenience trump price in most circumstances.

Financial Behaviors in the U.S., the U.K., and Canada: A Financial Behaviors Series Report

Knowing the customer demographic is imperative to developing value propositions.  

Get Summary Report

"*" indicates required fields

Name*
This field is for validation purposes and should be left unchanged.