January 17, 2023 – Multiple forces exert pressure on the consumer economy, and like in nature, pressure, friction, and heat cause change. Consumer preferences are changing (they always are). Understanding the drivers of change can help guide an organization’s roadmap to meet the consumer’s needs.
This report presents a view of evolving consumer preferences and insights into the drivers of these changes. It is based on two Aite-Novarica Group research studies: 26 executives’ responses to a survey of U.S. consumer lenders fielded in Q3 2022 and a study of 2,006 U.S. consumers conducted by Aite-Novarica Group in Q3 2022.
Clients of Aite-Novarica Group’s Retail Banking & Payments service can download this report and the corresponding charts.
This report mentions Peach Finance.
About the Author

Stewart Watterson
Stewart Watterson is a Strategic Advisor in the Retail Banking & Payments practice at Datos Insights. He brings a broad range of experience from 30 years of consumer banking with Chase, NationalCity, and PNC, serving as SVP, Mobile Wallet & Emerging Payments. His focus includes consumer lending within all asset classes, small-and-midsize-business unsecured lending, digital banking, credit card, card and...