Increasingly, bankers must do more with less. They are asked to grow revenue streams, deploy additional technologies, and improve customer experiences as budgets tighten and competition rises. Recently, banks have simultaneously experienced an ongoing “War for Talent,” budget reductions, and economic uncertainties that make it difficult to legitimize new hires and have occasionally led to decreased headcount.
This report explores employment trends and challenges within commercial banking, focusing on the institutional challenges created by talent shortages and employee turnover. It focuses primarily on U.S. commercial banking employment trends with limited examples drawn from similar markets. This report is based on broad qualitative industry research and extensive conversations with senior banking executives across LOBs within commercial banks.
Clients of Datos Insights’ Commercial Banking & Payments service can download this report.
This report mentions Bank of America, Citi Bank, JP Morgan Chase, UBS Group, Washington Bankers Association, Wells Fargo, and Wintrust Town Bank.
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