Financial institutions should include digital as part of the overall customer support strategy.

The pandemic drove unprecedented growth in emerging commerce and payment approaches.

All aspects of service and functionality are important to millennials’ continued use of their banks.

Business rules and protocols guide organizations for the safe, efficient, and cost-effective use of cloud computing.

Nearly half of small-business owners and those performing their banking activities describe themselves as fast adopters of technology.

For banks, the decision to partner with a fintech company is not an easy one.

Providing an experience that delights customers is top of mind for every business leader across the globe.

Despite the pandemic, high-profile acquisitions and robust conference attendance prove the strength of the insuretech startup market in North America.

Factors that motivate the adoption of the cloud include the bank’s structure, location, and compute demand.

As real-time payments rapidly grow in adoption, businesses recognize that speed of settlement is not the only benefit.

The changing expectations from businesses underline the need for digital transformation support from banks and payment providers.

Despite the fact that fraud prevention is a benefit of virtual cards, businesses cite fraud concerns as a reason not to use them.

Companies have made strides in driving e-bill adoption, but growth has been somewhat stagnant.

The current market for CLO automation is estimated to be nearly
US$1 billion in 2021, and it is expected to grow.

Digital card issuance is an enhancement to, and not a replacement of, physical in-branch card issuance.