Report

Top 10 Areas Small Businesses Want Their Banks to Invest in During 2024

日本語
Small-business banking needs continue to evolve, and most bank strategies and product offerings have not kept pace.
Get Summary Report
/

Small businesses are very clear in what they expect from their banks to win and retain their business. Achieving this requires continued investment and a greater focus on the ways in which customer needs are evolving. Over time, the number of businesses likely to switch FIs has risen, and customer loyalty has declined.

This report explores the top 10 areas small businesses would like to see their primary FIs invest in during 2024. It is based primarily on the results of a Q1 2024 Datos Insights online survey of 1,004 U.S.-based small businesses.

Clients of Datos Insights’ Commercial Banking & Payments service can download this report.

About the Author

Christine Barry

Christine Barry

Christine Barry serves as Leader of Strategic Initiatives, Research for Datos Insights. She is also a member of the Commercial Banking and Payments team focusing on the strategies and technology implementations of global banks of all sizes. Her recent research has addressed global cash management trends and technologies, capturing the valuable small-business customer, bank priorities for treasury onboarding, and the...

Read More

Related Content

The Banking Needs of Minority-Owned SMBs

Twenty-seven percent of minority-owned businesses indicate a high likelihood of switching banks in the next two years.

Real-Time Payments and SMBs: The Need for Action

Small businesses aren’t using real-time payments to the degree most observers would expect, given the available benefits.

Delivering Value to Small Businesses

Only 35% of small businesses feel their primary financial institutions fully address their digital banking needs.

Get Summary Report

"*" indicates required fields

Name*
This field is for validation purposes and should be left unchanged.