The times, they are churning. Interest rates are up, so borrowing volume is down, and price sensitivity for borrowers is up. There are plenty of other reasons for borrowers to change lenders, as well as for lenders to adjust their portfolios by saying goodbye to some borrowers and hello to new ones.

By canvassing the broader vendor market in commercial banking for features and functionality related to the detection and deterrence of customer churn, Datos Insights presents in this report the state of attrition-related technology available to commercial banks. In all, 31 vendors were invited to participate; three did so: Abrigo, Identifee, and nCino. This report profiles these three vendors.

Clients of Datos Insights’ Commercial Banking & Payments service can download this report.