The Accessibility Challenge in Digital Banking

Studies have shown that only 3% of the internet’s contents are considered fully accessible.

As the digitization of financial services accelerates, web accessibility becomes a critical consideration. Millions of potential end users face barriers due to disabilities, hindering their ability to fully engage with online banking portals, loan applications, and payment services. By examining regulations, guidelines, and solutions, this report aims to foster a more inclusive financial landscape for all users, from small business owners to finance professionals.

This report delves into the impact of web accessibility challenges within commercial banking. This report leverages extensive qualitative research on web accessibility and conversations with FIs, financial services vendors, and web accessibility vendors. The report also relies on the author’s knowledge of the market.

Clients of Datos Insights’ Commercial Banking & Payments service can download this report.

This report mentions Accessiblü, AccessiBe, Accessible Web, Bank of America, BNY Mellon, Citizens Bank, EqualWeb, First Keystone Bank, Inet Solution, JP Morgan Chase, nCino, Peoples Bank, UserWay, Web Accessibility Initiative, and the Worldwide Web Consortium.

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