Challenges Facing the Third-Party Collections Industry

Some believe companies face a stark choice—evolve or go out of business.

The operating environment for third-party collections companies remains dynamic. Macroeconomic conditions are creating revenue opportunities, but third-party collections companies face increasing pressure to improve operating margins and diversify their business models. Thankfully, solutions and strategies are emerging to help companies succeed. There is opportunity to be had if companies can seize it.

This report, sponsored by TransUnion, is the first in a two-part series that will provide the latest annual look at the challenges and opportunities facing the U.S. third-party collections industry. It focuses on the challenges and state of the industry. It primarily leverages the survey results of 212 third-party debt collection professionals conducted in late Q2 2023.

Clients of Datos Insights’ Retail Banking & Payments service can download this report.

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