Customers expect fast, frictionless onboarding experiences, but financial institutions must perform proper due diligence and other risk-related checks. The latter must carefully negotiate a trade-off between convenience and due diligence, a reality they find increasingly challenging.

Datos Insights researched the business onboarding space to understand the checks that financial institutions perform to assess risk, estimate the onboarding costs, and investigate the solutions. This report is based on 23 in-depth interviews with target firms in Australia, Singapore, the United Kingdom, and the United States. Datos Insights also interviewed some leading vendors to gather information about competitor capabilities.
Clients of Datos Insights’ Retail Banking & Payments, Property & Casualty, and Fraud & AML services can download this report.
This report mentions Backbase, Bureau van Dijk, Business Information Group (BIG), Chainalysis, ComplyAdvantage, Creditsafe, Deloitte, Dun & Bradstreet, Equifax, Experian, Fenergo, G2 Web Services, GlobalVision Systems, HireRight, IDology, illion, Infinicept, Jumio, KPMG, LegitScript, LexisNexis Risk Solutions, Mastercard, Middesk, NICE Actimize, NuHarbor, Ocrolus, Onfido, Persona, Plaid, Refinitiv, Sentinel, Small Business Financial Exchange, Socure, S&P, Sterling, Sumsub, SymphonyAI, Thomson Reuters, TINCheck, TransUnion, Trulioo, Trustpilot, VirusTotal, Visa, and Web Shield.
About the Author
Ron van Wezel
Ron van Wezel is a Strategic Advisor in Retail Banking & Payments for Datos Insights, providing research and advisory services to clients globally. His coverage includes payments, open banking, and digital transformation. Ron is a renowned expert in payments and digital banking. He brings to Datos Insights over 30 years of experience in product development and innovation, advising clients on a...
Other Authors
Charlie Kirchofer
Charlie Kirchofer is Head of Insurance Operations at Datos Insights. His role includes hiring, training, and mentoring research and consulting associates, project resourcing, and enhancing the team’s strategic contributions to the organization. Prior to this, he was a Lead Associate at Novarica. Charlie previously held roles in market research and commercial due diligence; was a freelance editor, translator, and English and...