Many merchants already give consumers the option to receive digital receipts, but most are currently delivered directly from the merchant to the consumer. There exists an untapped potential to add more value to digital receipts by delivering them indirectly to consumers through digital banking systems; doing so provides new opportunities for engagement between consumers and FIs as well as between consumers and merchants.

This report, sponsored by Ethoca, explores the challenges and opportunities for merchants in supporting digital receipts within digital banking. It is based on a Q4 2023 Datos Insights quantitative survey of 65 merchants in each of the following countries: Australia, Brazil, the U.K., and the U.S.

Clients of Datos Insights’ Retail Banking & Payments and Fraud & AML services can download this report.

This report mentions Ethoca, a Mastercard company, and Visa.