The integration of new features in digital banking appsโsuch as managing digital receipts, subscriptions, disputes, and returnsโoffers enhanced convenience and transparency for consumers in the evolving post-pandemic environment. Financial institutions must adapt their digital banking strategies to address changing consumer expectations in an increasingly digital world where seamless user experiences are a top priority.
This report examines the current digital banking landscape and key trends shaping consumer preferences and financial institutions’ strategies. It is based on a Datos Insights survey of 2,568 consumers across the U.S., U.K., Brazil, and Australia conducted in Q4 2023.
Clients of Datos Insightsโ Retail Banking & Payments or Fraud & AML service can download this report.
About the Author
Ron van Wezel
Ron van Wezel is a Strategic Advisor inย Retail Banking & Payments for Datos Insights, providing research and advisory services to clients globally. His coverage includes payments, open banking, and digital transformation. Ron is a renowned expert in payments and digital banking. He brings to Datos Insights over 30 years of experience in product development and innovation, advising clients on a...