Customers are growing more comfortable with technology, and they have new expectations for user experiences and functionality. Feedback on bank treasury management offerings clearly shows that banks must enhance them to align with those needs. Customer expectations are evolving with respect to user experience and reporting, and more sophisticated and robust tools are needed to compete and operate more efficiently.

This report explores where banks fall short of corporate customer expectations and banks’ self-evaluations in key areas. It provides critical data to bank executives and decision-makers to guide their strategies and help prioritize investment decisions. This report primarily uses data from a Q3 2023 Datos Insights survey of 1,037 employees at large and midsize businesses in 11 North American, European, and Asia-Pacific countries (Australia, Canada, France, Germany, India, Italy, Japan, Singapore, Spain, U.K., and the U.S.). Respondents are employed in a range of industries; organizations represented generate annual revenue/turnover of at least US$20 million or equivalent.

Clients of Datos Insights’ Commercial Banking & Payments service can download this report.