February 14, 2023 – A more demanding and tech-savvy customer base, the emergence of fintech companies, and a global pandemic requiring digital banking transactions have driven rapid change within the treasury/cash management space. The result is an increased focus on and investment in digital capabilities and experience enhancements, particularly with integration, data transmission, efficiency/speed, and new capabilities.
This Impact Report shares feedback from banks regarding their current initiative priorities and customer ratings on banks’ ability to meet their expectations. It will help banks evaluate their ability to compete over the coming months and ensure their initiatives align with those of their peers and the market. This report is based on a Q3 2022 survey of 50 U.S. banks and the U.S. operations of global banks. The survey targets the top 150 banks ranked by asset size but also includes a few smaller ones for broader representation.
Clients of Aite-Novarica Group’s Commercial Banking & Payments service can download this report and the corresponding charts.