Current levels of real-time payment use are limited among some businesses, but this is forecast to change and move downstream from the large corporates. Most small and midsize businesses that bank with community FIs are either actively considering or preparing to consider using real-time payments within the next year, creating an opportunity for community FIs that can meet this demand.

This report provides data-driven insights for community FIs on developing and going to market with real-time payment solutions, including data on digital payment adoption at businesses that bank with community FIs, drivers behind increased interest in real-time payments, best practices for developing use cases, and risk factors of not offering access soon. It is based on a Q1 2024 Datos Insights survey of 1,004 U.S. SMBs, who are defined as having annual revenue between US$100,000 and US$20 million.

Clients of Datos Insights’ Commercial Banking & Payments service can download this report.