Achieving the “digital bank” is a key strategic priority for financial institutions, and establishing a digital customer experience is crucial to retail banks’ ability to compete in the 2020s and beyond. Some are further along the digital journey than others, but FIs, on the whole, will need to emphasize CX, take advantage of artifacts and metrics, and select the right partners.

This report provides insight into how retail banks navigate obstacles and rewards through strategic and tactical decision-making on the road to digital transformation. It leverages a Q2 2023 survey of 27 respondents from Datos Insights’ Retail Banking and Payments Executive Council.

Clients of Datos Insights’ Retail Banking & Payments service can download this report.

This report mentions Abrigo, Accenture, Access Softek, Acquire.io, Acxiom, Akoya, Alkami Technology, Amdocs, Apiture, Appcues, Apty.io, Avaloq, Backbase, Capgemini, Cognizant, CSI, Deloitte Consulting LLC, Envestnet, Finastra, FIS, Fiserv, Gainsight, Genesys, Glia, i2c, IBM Corporation, Infosys, Innova Solutions, Jack Henry & Associates, Kasisto, Mastercard, MEA Financial, Mobius Services, MX, nCino, NCR, NICE, Onboard.io, Oracle, Oscilar, Palantir Technologies, Paynetics, Perficient, Personetics, Plaid, PricewaterhouseCoopers, Prism Data, Pypestream, Q2, RCG Global Services, Synapse, Synctera, Tata Consultancy Services, Temenos, Thought Machine, TreasuryPrime, Verint, VeriPark, Virtusa USA, Whatfix, and Wipro Limited.