Customers expect fast, frictionless onboarding experiences, but financial institutions must perform proper due diligence and other risk-related checks. The latter must carefully negotiate a trade-off between convenience and due diligence, a reality they find increasingly challenging.
Datos Insights researched the business onboarding space to understand the checks that financial institutions perform to assess risk, estimate the onboarding costs, and investigate the solutions. This report is based on 23 in-depth interviews with target firms in Australia, Singapore, the United Kingdom, and the United States. Datos Insights also interviewed some leading vendors to gather information about competitor capabilities.
Clients of Datos Insights’ Retail Banking & Payments, Property & Casualty, and Fraud & AML services can download this report.
This report mentions Backbase, Bureau van Dijk, Business Information Group (BIG), Chainalysis, ComplyAdvantage, Creditsafe, Deloitte, Dun & Bradstreet, Equifax, Experian, Fenergo, G2 Web Services, GlobalVision Systems, HireRight, IDology, illion, Infinicept, Jumio, KPMG, LegitScript, LexisNexis Risk Solutions, Mastercard, Middesk, NICE Actimize, NuHarbor, Ocrolus, Onfido, Persona, Plaid, Refinitiv, Sentinel, Small Business Financial Exchange, Socure, S&P, Sterling, Sumsub, SymphonyAI, Thomson Reuters, TINCheck, TransUnion, Trulioo, Trustpilot, VirusTotal, Visa, and Web Shield.
About the Author

Ron van Wezel
Ron van Wezel is a Strategic Advisor in Retail Banking & Payments for Datos Insights, providing research and advisory services to clients globally. His coverage includes payments, open banking, and digital transformation. Ron is a renowned expert in payments and digital banking. He brings to Datos Insights over 30 years of experience in product development and innovation, advising clients on a...
Other Authors

David Mattei
David Mattei is a Strategic Advisor at Datos Insights in the Fraud & AML practice. David has over 15 years of experience in the payments industry designing, building, and launching fraud and dispute systems. Fraud constantly poses financial and reputational risks to parties on both sides of a transaction, and David's customers have included merchants and financial institutions, giving him...

Eric Weisburg
Eric Weisburg is a Senior Principal at Datos Insights. His expertise lies in insurance technology, operations, and finance. Eric has over 20 years of insurance industry, consulting, and software experience. Prior to Datos Insights, Eric served as Managing Vice President of Strategic Initiatives at Tower Group Companies and VP at AIG, where he led the global internal consulting function; created the...

Charlie Kirchofer
Charlie Kirchofer is Head of Insurance Operations at Datos Insights. His role includes hiring, training, and mentoring research and consulting associates, project resourcing, and enhancing the team’s strategic contributions to the organization. Prior to this, he was a Lead Associate at Novarica. Charlie previously held roles in market research and commercial due diligence; was a freelance editor, translator, and English and...