ATM-as-a-Service: Exploring the Value and Players of This Newest “X-as-a-Service” Offering

ATMs are becoming too pivotal to a bank’s digital banking strategy to risk having something go wrong.

Staying abreast of the latest ATM technology and compliance requirements is challenging for all institutions, particularly smaller ones that lack the internal departments dedicated to this technology. ATM-as-a-Service comes at a time when ATMs are shifting from a convenient way to withdraw cash to a multifunctional device designed to reduce, or arguably eliminate, the need for a branch. The elevated importance of ATMs is adding to the complexity of servicing ATM fleets, and many FIs are considering outsourcing the entire ATM life cycle to third parties.

This report provides an overview of this latest offering, including a brief analysis of the third-party providers and the current state of ATM outsourcing, the benefits of ATMaaS, and which FIs are most likely to adopt such a service. This report is based on Datos Insights’ recent consumer surveys on their financial behavior, RBR Data Services’ extensive work and understanding of the ATM industry, and discussions and briefings with executives from large third-party providers of ATM services, along with extensive desk research.

Clients of Datos Insights’ Retail Banking & Payments service can download this report.

This report mentions ATM USA, Auriga,Brink’s, Burroughs, Diebold Nixdorf, Dolphin Debit (owned by Euronet), Fiserv, GardaWorld, Hantle, Hyosung Innovue, Loomis, NationalLink, NCR Atleos, Triton, PNC Bank, TD Bank, EECU, First National Bank of Omaha, Langley Federal Credit Union (FCU), Seacoast Bank, Scott Credit Union, and Texas Dow Employees Credit Union (TDECU).

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