January 12, 2023 – According to Aite-Novarica Group research, some of the top strategic goals for financial institutions in 2022 included increasing operational efficiency, delivering a modern customer experience, and reimagining customer service. In 2023, FIs will continue with initiatives to meet digital consumers’ expectations while navigating IT budget cuts, enhanced regulatory restrictions, and the emerging technology landscape.

Clients of Aite-Novarica Group’s Community Banking service can download this report.
This report mentions Amazon, Checkout.com, Microsoft, Plaid, Square, Stripe, and tridentsys.
About the Author
Mitch Wein
Mitch Wein is an Executive Principal in the Insurance Practice at Datos Insights. He has expertise in international IT leadership and transformation as well as technology strategy for banking, insurance (life, annuities, personal, commercial, specialty), and wealth management. Prior to joining Datos Insights, Mitch served in senior technology management positions at numerous financial institutions. At Bankers Trust (now Deutsche Bank), he automated...