This report examines whether hybrid advice — the blend of advisor contact and digital tools — has delivered for high-net-worth clients, and where wealth management firms fall short in execution. Based on a survey of 900 U.S. HNW households fielded in the first half of 2026, the findings show that 58% of clients already work with their firms through some blend of advisor and digital channels, yet two-thirds of integration and engagement gaps push coordination costs onto the client. The clearest evidence sits in the firm-type comparison: firms delivering monthly-or-more personalized outreach show 66% fee tolerance for stable or rising fees, versus 33% for firms with minimal outreach. The report identifies three decisive moments — high-stakes advice delivery, market volatility, and AI-informed client research — where firms reveal whether their hybrid model is real or cosmetic, and closes with four concrete actions to close the gaps.
Clients of Datos Insights’ Wealth Management practice may access this report.
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