The integration of new features in digital banking apps—such as managing digital receipts, subscriptions, disputes, and returns—offers enhanced convenience and transparency for consumers in the evolving post-pandemic environment. Financial institutions must adapt their digital banking strategies to address changing consumer expectations in an increasingly digital world where seamless user experiences are a top priority.

This report examines the current digital banking landscape and key trends shaping consumer preferences and financial institutions’ strategies. It is based on a Datos Insights survey of 2,568 consumers across the U.S., U.K., Brazil, and Australia conducted in Q4 2023.

Clients of Datos Insights’ Retail Banking & Payments or Fraud & AML service can download this report.