Commercial banks can’t afford to pick between fixing today’s broken processes and building tomorrow’s capabilities. The question for 2026 is whether institutions can modernize payments infrastructure, close back-office gaps, and capitalize on emerging technologies before competitors do.
In this webinar, Datos Insights experts revealed the top trends shaping commercial banking and payments for the year ahead, including:
- Incremental legacy replacement paired with targeted innovation beats big-bang transformation — Why payments modernization must become part of daily operations, not a disruptive transformation project
- Neglecting back-office operations undermines front-office improvements — How neglected CRM, onboarding, and lending fixes deliver measurable client acquisition wins
- Real-time payment hesitation costs significant market share — Real-time payment volumes and penetration tipping from nice-to-have to treasury must-have
- Focused AI strategies deliver better ROI than broad experimentation — Moving beyond experimental pilots to targeted deployments with measurable productivity gains
