What Customer Service Executives Need to Know About GenAI

GenAI has the potential to impact customer service significantly and will reward pioneers.

Generative artificial intelligence (GenAI) tools have the capacity to transform almost every function that supports the insurance product life cycle. Effectively applying GenAI, like any technology, doesn’t mean replacing human actors. Rather, it should augment them, giving them tools to make better decisions more quickly. Executives for customer service, lines of business, operations, IT, and especially CIOs will find this report useful.

This report, part of a Datos Insights series on GenAI in insurance, focuses on what customer service needs to understand about GenAI. It is based on Datos Insights ongoing research into this topic as well as the authors’ experience and extensive knowledge.

Clients of Datos Insights’ Property & Casualty service can download this report.

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