U.S. Digital Banking Engagement Platforms: Market Overview

U.S. banks and credit unions will have spent roughly US$1.9 billion on new digital banking solutions in 2020.

Boston, December 15, 2020 –In the last few years, digital banking features and functionality have made advancements. The industry is finally at a state in which the digital banking basics have been delivered. Many FIs are focused on how to move digital banking from being a platform of transactions to being a platform of engagement. Today, vendors and the FIs they serve are under pressure to build experiences that make a difference in the lives of the FIs’ customers by engaging them in their finances in a way that helps them meet their financial goals.

This report provides an overview of digital banking solutions offered by vendors in the U.S. It includes a discussion of the leading vendors, the factors that lead FIs to deploy and enhance digital banking solutions, and the trends shaping the market. Beginning in May 2020, information for this report was collected through various methods, including product demonstrations, 16 vendor surveys, 51 interviews with end users at FIs across the United States, and extensive desk research.

This 30-page Impact Report contains seven figures and three tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.

This report mentions Access Softek, Alkami Technology, Apiture, Backbase, Lumin Digital, MEA Financial, MX, NCR, Q2, CSI, i2c, Infosys Edgeverve, Finastra, FIS, Fiserv, Jack Henry & Associates, Marqeta, Narmi, Ondot Sytsems, and Temenos.

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