U.S. and Canadian Funds Disbursements: The Truth About the Customer Experience

Payers in the U.S. and Canada could increase their competitive advantage with a superior payments experience.

Boston, February 27, 2019 – Payment to a customer is a critical touch point in the customer journey that payers can’t afford to mess up, yet there is a lot of room for improvement in the payment experience for funds disbursements. But savvy, leading-edge organizations are using online and mobile platforms to improve the entire payments experience, creating seamless digital payments that mirror the experience of receiving cash from another person.

This report examines the customer experience and consumer expectations for receiving payments from U.S. and Canadian businesses and government agencies. It is based on a quantitative study of 4,029 U.S. and Canadian consumers aged 18 or older, which Visa Inc. commissioned and Aite Group conducted in Q4 2017.

This 33-page Impact Report contains 32 figures and two tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.

This report mentions Allstate, Amazon, Apple, FIS, Lyft, Mastercard, Payments Canada, Samsung, The Clearing House, Uber, Venmo, Visa, Vocalink, and Zelle.

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