Business-to-Consumer Disbursements in the U.S.: The Frictionless Future

Today’s consumers expect fast, convenient, and secure payments—including B2C disbursements.

Boston, February 21, 2019 – As technology created the anytime, anywhere, always-connected consumer mindset, it also altered consumers’ expectations related to payments. But more than half of consumers receive B2C disbursements via check and ACH. To meet consumer expectations and drive competitive advantage, businesses should evaluate their disbursement strategies and incorporate next-generation faster payment methods across a variety of use cases. 

This report examines the U.S. B2C disbursement market, the U.S. consumer demand for instant payments, and U.S. consumers’ payment preferences. This report is based on a survey commissioned by Ingo Money and conducted by Aite Group in Q2 2018 of 2,538 U.S. consumers aged 18 years or older who received a funds disbursement from June 2017 to May 2018.

This 39-page Impact Report contains 23 figures and eight tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.

This report mentions Allstate,Amazon, Apple, FIS, Mastercard, Lyft, PayPal, Samsung, The Clearing House, Uber, Venmo, Visa, Vocalink, and Zelle.

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