The life insurance industry is facing unprecedented change on multiple fronts, driving transformational shifts in customer and producer experiences and the processes that support them. Technology continues to enable and accelerate the transformation of life new business experiences and supporting processes. This is particularly evident in customer acquisition and new business processes.

This report explores these changes and projects what the industry may look like in the near term, midterm, and long term. It also examines how industry players must adapt and plan for the future effectively. It is based on recent research from Datos Insights, industry metrics and trends, daily engagement with carriers and solution providers, and the author’s expertise in the life insurance new business underwriting market.

Clients of Datos Insights’ Life, Annuities, & Benefits service can download this report.