Technology is an enabler and a disruptor for insurers. Emerging technologies can enable carriers to sell more, manage risk better, or improve efficiency, but they can also upend legacy processes or require insurers to rethink traditional ways of doing business. It’s crucial for insurers to understand the potential uses for new technologies and have a sense of what competitors are exploring and investing in.

This report tracks adoption rates, planned pilot activity, and use cases across more than a dozen technology areas. It provides a brief overview of each technology, with actual or potential applications for insurers, and includes insights based on conversations between technology executives and the Datos Insights senior principal team. This report is based on a survey of 17 life/annuity/benefits (L/A/B) insurer CIO members of the Datos Insights Insurance Technology Research Council conducted in Q2 2024.

Clients of Datos Insights’ Life, Annuities, & Benefits service can download this report.

This report mentions ABBYY, Allianz, AXA, Celonis, John Hancock, Progressive, and UI Path.