The retail banking and payments landscape is undergoing significant transformation in 2025, driven by evolving consumer expectations, technological advancements, and new market dynamics. This report examines 10 critical trends shaping the industry, from the rise of mobile money networks to the emergence of “agentic” AI in banking services. Financial institutions face mounting pressure to deliver seamless omnichannel experiences while adapting to new competitive threats from payment orchestrators and open banking initiatives.
Clients of Datos Insights’ Retail Banking & Payments service can download this report.
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