The property and casualty insurance industry has historically demonstrated resilience in the face of recessions and economic downturns. However, in addition to navigating difficult economic conditions, insurers currently face an array of pressing business challenges. Maintaining profitability and relevance will challenge insurers to rethink their business models, harness technology, and focus relentlessly on delivery and cost efficiency. The multiple headwinds buffeting the industry could separate the nimble, forward-looking companies from the stagnant and outdated.
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About the Author
Martina Conlon
Martina Conlon is Executive Principal at Datos Insights. She has expertise in IT strategy, bestย practices, organizational approaches, and technology architecture, and is the primary researcher and author of market-leading reports on agent portals, core systems, business intelligence, and technology strategy. Martina has led dozens of vendor selection efforts, insurer peer benchmarking, IT organizational assessments, and enterprise architecture and roadmap development...