Life insurance is famous for changing slowly. But generative artificial intelligence (AI) powered by large language models (LLMs) and API ecosystems offer a powerful new set of tools that may give insurers truly new ways to solve problems, improve operational efficiencies, increase revenue, and enhance the customer experience.
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About the Author
Nancy Casbarro
Nancy Casbarro is Head of Insurance Advisory at Datos Insights. She has over 30 years of insurance technology experience, most of which wereย spent in senior IT leadership positions at MetLife. Most recently, Nancy served as the IT Solutions Delivery Vice President for the Group Benefits business at MetLife, supporting products, claims, underwriting, distribution development, and national accounts. Nancy also has...