April 5, 2023 – Personal, individual life, annuities, and small commercial insurance lines are under cost pressures and are increasingly sold directly. Many insurers in these lines have enabled some level of STP. Rates in standard commercial and specialty lines are also rising as insurers create streamlined processes for certain tightly defined products. Insurers can use this report to benchmark their STP and digital claims payment rates. Solution providers can use this report to understand the extent to which insurers have automated these lines to better target prospective clients.
This Impact Report tracks STP and digital claims payment rates for seven major insurance lines of business. It provides an overview of technologies insurers have applied to enable STP. This report is based on a survey of and conversations with 57 insurer CIO members of the Aite-Novarica Group Insurance Technology Research Council conducted in the first quarter of 2023.
Clients of Aite-Novarica Group’s Life, Annuities, & Benefits and Property & Casualty services can download this report.
About the Author

Harry Huberty
Harry Huberty is the Research Director for the Insurance Practice at Datos Insights, where he manages the Research Council, a moderated knowledge-sharing community of over 400 insurer senior executives. He also leads Datos Insights’s research on automotive telematics in personal and commercial lines. He holds an MTS in Religious Studies from Harvard Divinity School and a B.A. in Religion from...
Other Authors

Martina Conlon
Martina Conlon is Head of Property and Casualty Insurance at Datos Insights. She has expertise in IT strategy, best practices, organizational approaches, and technology architecture, and is the primary researcher and author of market-leading reports on agent portals, core systems, business intelligence, and technology strategy. Martina has led dozens of vendor selection efforts, insurer peer benchmarking, IT organizational assessments, and enterprise architecture...