Emerging Technology for L/A/B Insurers, 2023: AI, Chatbots, Cloud Computing, Unstructured Data, and More

Technology is an enabler and a disruptor in the insurance vertical.

March 15, 2023 – Emerging technologies can allow insurers to sell more, manage risk better, or improve efficiency, but they can also threaten disaggregation or create new ways of doing business that insurers must address. It’s crucial for insurers to understand the potential uses for new technologies and have a sense of what competitors are exploring and investing in.

This report tracks deployment rates, planned pilot activity, and use cases across more than a dozen technology areas. It is based on a survey of 22 insurer CIO members of the Aite-Novarica Group Insurance Technology Research Council conducted in Q4 2022.

Clients of Aite-Novarica Group’s Life, Annuities, & Benefits service can download this report.

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