November 30, 2022 – Insurers invest in technology to meet a range of business and customer experience needs, to sell products more widely or efficiently, to manage risk more effectively, and to reduce operating costs and streamline experiences. It’s useful for insurers to take inventory of what technologically supported capabilities they are supporting and note where their capabilities stand relative to their peer organizations.

This report explains the Aite-Novarica 100 Framework, a list of 100 key technological capabilities across digital, data/analytics, and core systems that insurers support today. It is based on a Q3 2022 Aite-Novarica Group study of 19 U.S. life/annuity/benefits insurer CIOs.

Clients of Aite-Novarica Group’s Life, Annuities, & Benefits service can download this report and the corresponding charts.

This report mentions PayPal and Zelle.