Payment resiliency is an issuer’s ability to support customer financial transactions in the event of a disruption. When there is a system outage or a cyberattack, customers still want to make in-store purchases, virtual card payments, and mobile wallet transactions. Issuers must maintain service or risk immediate loss of business and customer attrition. This reality has transformed payment resiliency from a technical concern to a mission-critical business imperative.
This report examines how issuers approach payment resilience. It is based on Datos Insights interviews senior leaders at 26 major issuers globally in North America, Latin America, Europe, the Middle East, and Asia-Pacific, as well as large issuer processors, payment networks, and other relevant market players.
Clients of Datos Insights’ Retail Banking & Payments service can download this report.
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