Boston, December 2, 2020 – Financial institutions are faced with increasing competition from new entrants, and banks are investing in their payments infrastructure to maintain their current clients and compete for new business while reducing costs and maintaining compliance obligations. What are the priorities for payments modernization, and how are banks managing the changes within an already challenging environment?

This report describes market trends for retail payments and assesses the urgency around modernization of the payment infrastructure. It is based on Aite Group’s interview-based study of 21 Tier-1 retail banks around the world.
This 33-page Impact Report contains 18 figures and two tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.
This report mentions Adyen, AfterPay, Alipay, Amazon, American Express, Apple, Braintree, Chime, Facebook, FIS, Fiserv, Global Payments, Google, Ingenico, Klarna, Mastercard, McKinsey, N26, Nexi, PayPal, Plaid, Revolut, SIA, Square, Starbucks, Stripe, Uber, Visa, WeChat, and Worldline.
About the Author
Datos Insights
We are the advisor of choice to the banking, insurance, securities, and retail technology industries–both the financial institutions and the technology providers who serve them. The Datos Insights mission is to help our clients make better technology decisions so they can protect and grow their customers’ assets.
Other Authors
Ron van Wezel
Ron van Wezel is a Strategic Advisor in Retail Banking & Payments for Datos Insights, providing research and advisory services to clients globally. Ron is a renowned expert in digital banking and payments, advising clients on a wide range of topics that includes merchant acquiring, card issuing, real-time payments, open banking, payment software platforms, and the application of AI in optimizing...