Payment Technology Priorities of U.S. Healthcare Providers: Current State and Future State

Healthcare providers prioritize using real-time payments to speed up collections, ease cash flow, or make the payments safer.

February 23, 2023 – Many providers have made significant upgrades to their payments and treasury capabilities over the past few years, but a sizeable amount has yet to make it even a low-level priority. However, payments modernization and differentiation are becoming increasingly important. This opens doors for potential bank and fintech partners to forge strong partnerships and perform the lift required to help providers differentiate themselves.

The report provides strategic takeaways for these stakeholders as they sharpen their go-to-market messaging, consider healthcare providers’ priorities regarding treasury and payments, and identify other less-critical features and functionality. It is based on a quantitative survey of 790 employees at midsize and large organizations in Europe and North America conducted in Q2 2022.

Clients of Aite-Novarica Group’s Healthcare Payments service can download this report.

This report mentions Bank of America, Citi, JPMorgan Chase, Wells Fargo, and Zelle.

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