How Americans pay their bills has changed significantly over the past 13 years, and evolution in bill payment has meant adding new channel support, particularly for mobile payments, and expanding the range of payment methods accepted. The market is due for improved bill pay solutions to better the customer experience and help banks and billers capitalize on consumer experiences and interactions.
This report, sponsored by Paymentus, first sizes the channels and methods consumers used to pay their most common bills in the last year and uncovers insights into how all generations are conducting bill payment activities. This report is based on data collected in a Q1 2023 Datos Insights survey of 3,025 U.S. consumers.
Clients of Datos Insights’ Retail Banking & Payments service can download this report.