Insurers today face mounting pressure from rising customer expectations, regulatory requirements, and competitive forces to move beyond traditional information management toward a more comprehensive approach. The path forward lies in intelligent information management, which unifies three critical pillars: enterprise content management, business process automation, and data governance and analytics.

This report provides insurance executives with insights into current challenges within insurance operations, introduces the IIM framework, and examines how insurers can leverage IIM to drive productivity and business growth. It is based on Datos Insights’ ongoing research into information management practices and digital transformation in the insurance industry.
Clients of Datos Insights’ Life, Annuities, & Benefits or Property & Casualty service can download this report.
About the Author
Chris Eberly
Chris Eberly is the Head of Insurance Insights, with expertise in IT leadership, transformational technology implementation, enterprise information/data management, and technology strategy for the insurance industry. Prior to joining Datos Insights, Chris was VP and head of Life & Producer Services IT at Lincoln Financial, where he led the Implementation of FAST as the strategic life policy administration platform, significantly...
Other Authors
Ashley Lee
Ashley Lee is an Advisor at Datos Insights, supporting the firm’s insurance technology and trends research and working on various consulting engagements such as IT strategy, go-to-market strategy, vendor selection, and business process visioning. Ashley also covers insuretechs as a research focus and engages with startups through briefings and industry reports. Prior to joining the firm, Ashley worked in management...