July 21, 2022 –Credit cards are a fundamental payment tool for consumers and businesses. They can also be profitable, even for a small credit card program, because of the interchange, fee, and interest income they can generate from every swipe. Until recently, issuing these card products was expensive, complex, and time-consuming, and required significant overhead. CCaaS has changed that.

This Impact Report explores key trends within the CCaaS market and how innovation is helping to address new market needs and challenges. It is based on data from 11 global providers, active clients, and other key players participating in this ecosystem.

This 33-page Impact Report contains 19 figures and two tables. Clients of Aite-Novarica Retail Banking & Payments service can download this report and the corresponding charts.

This report mentions ACI Worldwide, BPC, Brim, Corserv, Deserve, Enfuce, FIS, i2c, OpenWay, Solid, and Zeta.