August 30, 2022 –The business model and economics of financial services are changing rapidly in response to continued digitalization. To survive and thrive through the 2020s, chief information officers need to facilitate and support business transformation efforts to ensure effective digital channels to multiple customer personas that are fully linked to all of their financial institutions’ back-end business processes and technologies.

This report provides a set of best practices for CIOs, CTOs, and heads of architecture to consider as they continue this critical transformation. It is based on an Aite-Novarica Group survey sent to members of the Community Banking Research Council, which includes 38 financial service technology executives in the U.S. and Canada.

This 39-page Impact Report contains 22 figures and two tables. Clients of Aite-Novarica Group’s Community Banking service can download this report and the corresponding charts.

This report mentions Access Softek, Alkami Technology, Apiture, Backbase, CSI, EdgeVerve, Finastra, FIS, Fiserv, Google, Jack Henry &Associates, Lumin Digital, MFA Financial, MX, NCR, PayPal, Q2, and Temenos.