Customer identity and access management solutions function as the backbone for financial institution (FI) unified digital banking services to customers. CIAM has reached the main stage in the market, but these solutions remain difficult for many FI leaders and practitioners. CIAM has never been more important to FI business success.
This report is based on research, commissioned by Okta, that sought the insights and perspectives of CIAM leaders from 64 North American FIs to understand business outcomes actually achieved by FIs, top risks and pain points of current solutions, top FI business capabilities looking ahead, and the ability of leaders to reach strategic business outcomes with current solutions. As previous Datos Insights research indicated, FIs had primarily deployed CIAM capabilities through vendor-provided, processor-provided, or self-built solutions. This research compared business achievement, pain points, and strategic outcomes across these three deployment options.
Clients of Datos Insights’ Cybersecurity service can download this report.
This report mentions Okta.
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