Commercial lines insurers continue to raise rates, seek growth through expanded geographic areas and new products, and adopt AI and analytics more broadly. Insurers want to drive down the cost of service, refine pricing and underwriting, and pursue growth.

This report provides an overview of commercial lines insurer business and technology issues, data about the marketplace, and more than 10 examples of recent insurer technology investments. It is part of a series on key business and technology trends in specific lines of business in the U.S. insurance industry. These reports draw from the expertise of Datos Insights’ staff, conversations with Datos Insights’ clients and Insurance Technology Research Council members, and a review of secondary published sources.
Clients of Datos Insights’ Property & Casualty service can download this report.
This report mentions Acadia Insurance, Allianz Global Corporate & Specialty, Amerisure Insurance, Aon, Arbella, Arch Insurance North America, Babbix, Cincinnati Financial, CNA, Cogitate, Columbia Insurance Group, Coterie Insurance, Confianza, Convr, CoverForce, Definity, Donegal, Embark MGA, EMC Insurance, FCCI Insurance Group, Federated, Federato, Further AI, Gradient AI, Great Plains Casualty, Guidewire, Harford Mutual, HDVI, Herald, INSHUR, Liberty Mutual, Main Street America, Majesco, Marsh, Nationwide, New Mountain Capital, New York Central Mutual, Nirvana, NJM, Novacore, Old Republic, One Inc., OneClickData, Outmarket AI, Penn National, QBE, Safeco, SECURA Insurance, Tokio Marine America, TrustLayer, UVeye, W.R. Berkley, Westfield Insurance, Willis, and Zurich North America.
About the Author
Meredith Barnes-Cook
Meredith is an award-winning insurance go-to-market and transformation strategist with almost four decades of experience in insurance operations and technology. She brings a unique blend of industry knowledge, digital expertise, change management, and entrepreneurial spirit to help clients navigate the ever-evolving insurance industry landscape. Meredith offers a differentiating combination of extensive experience in the global insurance industry, expertise in insurance...
Other Authors
Tim Baum
Tim Baum is a seasoned technology executive with a history of leading both startups and large corporations in delivering complex strategic technology programs for business transformation. Tim started his career in the dBase development team at Ashton-Tate. After starting a technology services firm in 1998, Tim went on to work for several technology and financial firms, including serving as Vice...
Steven Kaye
Steven Kaye is Head of Knowledge Management at Datos Insights, and lead editor of the firm’s Business and Technology Trends in Insurance series. He has managed a wide range of research projects since joining the firm in 2008. Previously, Steven worked for Accenture as an insurance researcher focused on the U.S. life and property/casualty markets. He also served in both knowledge management...