The ability to rapidly acquire a new operational capability in a low-cost, frictionless fashion can be an attractive way to launch a new business, product, channel, or service. Business process outsourcing (BPO) and Business-Process-as-a-Service (BPaaS) solution providers can offer flexible capacity and dedicate internal talent toward initiatives that best optimize their institutional knowledge or add direct value to operational and strategic goals. This can effectively benefit the insurer and improve the user experience, thereby boosting competitive advantage.
This report evaluates the overall competitive position of 12 BPO-BPaaS providers to North American P/C vendors (including U.S. and Canada), with a focus on their experience levels in key functional areas. This report profiles Coforge, Cogneesol, Covenir, DXC, EXL, Focus, Infosys, Mphasis, Patra Corp., ReSource Pro, Sutherland, and Williams Lea.
Clients of Datos Insights’ Property & Casualty service can download this report.
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