February 8, 2022 –Electronic bill payment and presentment (EBPP) has long been an important solution for billers looking to simplify bill payment for customers, streamline operations, and drive customer engagement. Propelled by the COVID-19 pandemic and rapid digital adoption, EBPP is now a cornerstone for providing a superior customer experience.
This Impact Report explores some of the key trends within the EBPP biller direct market, discusses the ways in which technology is evolving to address new market needs and challenges, and sizes the spend by billers for these payment solutions. This report is based on a forthcoming Aite Matrix report that provides a formal evaluation of the leading EBPP biller direct vendors, focusing on vendor stability, client strength, product features, and client services. This report includes the following vendors: ACI Worldwide, Alacriti, Aliaswire, FIS, Fiserv, Kubra, Paymentus, PayNearMe, and Transactis.
This 30-page Impact Report contains 14 figures and five tables. Clients of Aite-Novarica Group’s Retail Banking & Payments service can download this report and the corresponding charts.