January 4, 2022 – Over the last two years, the COVID-19 pandemic left its permanent mark on society: People around the world changed the ways they lived, worked, and conducted their most basic daily activities. The pandemic also significantly altered the way consumers transacted—including which channels they used to explore, buy, and engage—and rapidly shifted customer engagement to digital channels. However, it is now time for the retail banking and payments industry to look ahead and respond to the fast-changing market environment.

This is a 20-page Impact Report. Clients of Aite-Novarica Group’s Retail Banking & Payments service can download this report and the corresponding charts.

This report mentions Affirm, Afterpay, Amazon, Apple, Aspiration, Coca-Cola, Credit Karma, eBay, Facebook, Galileo, Google, i2c, Klarna, Lightyear Capital, Lyft, MagicCube, Marqeta, Microsoft, Mobeewave, MYPINPAD, PayPal, Quontic Bank, Samsung, Sotheby’s, Square, Starbucks, Tesla, Uber, VAST Bank, Venmo, WeChat, and Zeta.