Data Platform-as-a-Service has hit 50% deployment. Agentic AI adoption tripled this year. Yet only three technologies show formally measured ROI, and agentic AI is the technology carriers most often deploy without knowing if it works. Deployment is outpacing measurement.
Datos Insights’ 2026 survey of 18 Life, Annuities, and Benefits CIOs surfaces the fix: treat measurement and governance as prerequisites for scale, not afterthoughts. Life, Annuities, and Benefits carriers are evenly split on AI governance maturity – half advanced, half barely started – even as regulators sharpen their focus on AI-driven decisions. The carriers pulling ahead are defining success metrics before deployment and building explainability into underwriting and claims from the start, not bolting it on later.
This report shows where the next wave of pilots, voice digital agents, virtual assistants, explainable AI, is headed and what functional areas are absorbing them first. Benchmark your organization against 18 peer carriers and see exactly where to place your next dollar.
Clients of Datos Life, Annuities & Benefits service may download this report.
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