Most wealth management executives know the gap between their digital ambitions and operational reality. Fewer are willing to say so out loud. At Datos Insights’ inaugural Wealth Management Executive Roundtable in Chicago, over 50 senior executives from banks, trust companies, and broker-dealers did exactly that. The conversations that followed were direct, data-grounded, and unusually candid.
Datos Insights’ proprietary research anchored the discussion. A survey of more than 900 high-net-worth individuals revealed that seven in 10 say hybrid advice delivery improves their experience. However, only 32% receive all five attributes they consider essential. On fee realization, benchmarking data across peer institutions shows the median realized fee for a US$3 million household sitting at 82 basis points against a stated fee of 105. The gaps are measurable. So are the consequences of ignoring them.
This report captures what senior practitioners said when the slides were put away: where operating models are breaking down, what AI is actually delivering versus what vendors are promising, and how the firms pulling ahead are sequencing their investments differently. Read it for a practitioner-level view of the decisions that will separate the top quartile from the rest over the next three years.
About the Author
