The evolution of ATM management is reaching a critical inflection point. While ATMs remain a vital channel for FIs, the increasing complexity of technology, security requirements, and customer expectations is forcing FIs to reevaluate their operating models.
The case studies and analyses presented in this report demonstrate that there is no one-size-fits-all solution, as successful ATM strategies can take multiple forms along the management continuum. It is based on Q1 2025 interviews and briefings with executives at global retail FIs that own various sizes of ATM fleets as well as a Datos Insights 2024 survey on consumer financial behavior, RBR Data Services’ extensive work and understanding of the ATM industry and its providers, and desk research.
Clients of Datos Insights’ Retail Banking & Payments service can download this report.
This report mentions NatWest, NCR Atleos, Santander UK, and Seacoast Bank.
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