The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, assisted self-service terminals (ASSTs) are becoming increasingly common, as financial institutions seek to marry the efficiency of the self-service channel with the personal touch of assistance, either in-person or via a video link, that many customers expect for branch banking interactions.
The study examines which technologies banks plan to utilise to transform their branches and the role of the people within them. It reports the current deployment and future potential of TAUs and ASSTs among banks and other financial institutions in 24 key countries worldwide, while identifying the main market drivers and inhibitors for these technologies.
The information and insights contained in this report help suppliers and analysts make better, more informed decisions about how best to take advantage of emerging market opportunities, by establishing:
- How branch strategies and are evolving in response to digitisation and changing customer behaviour
- Which non-cash branch technologies banks are being utilised by banks
- The current size and structure of the markets for TAUs and ASSTs, including market shares of industry suppliers
- The critical market requirements and vendor selection criteria for TAUs and ASSTs
- How the TAU and ASST markets are likely to change over the next few years
- Which countries have the largest potential for TAUs and ASSTs